Governance Arrangements

Links to Partners Complaints Procedures

Dorset Police Web site provides information on making a complaint and who to contact.

Dorset Police adhere to the statutory guidance issued by the IPCC. The IPCC have their own website which explains their role and how make a complaint.

The NHS Bournemouth & Poole complaints procedures and a wider range of customer service options can be accessed via the folloing link http://www.bournemouthandpoole.nhs.uk/contact-us/

The Department of Work and Pensions complaints procedures can be accessed via the following link
http://www.dwp.gov.uk/contact-us/complaints-and-appeals/

The Government Office South West service standards and complaints procedures can be accessed via the folloing link
http://www.gos.gov.uk/gosw/contactus/customerservice/

Dorset Fire and Rescue Service website contains information on how to make a complaint or give a compliment

Bournemouth Borough Council complaints procedures can be accessed by clicking here

The Bournemouth Housing Society for the Elderly tenants, Bournemouth Citizens Advice Bureau and Bournemouth Council for Voluntary Service complaints procedures can be viewed by opening the appropriate attached PDFs

pdf BHSE Complaints Policy (.pdf) (22 KB)

pdf Bournemouth Citizens Advice Bureau Complaints Procedures (.pdf) (103 KB)
pdf Bournemouth Council for Voluntary Service Complaints Form (.pdf) (34 KB)
pdf Bournemouth Council for Voluntary Service Complaints Procedure (.pdf) (36 KB)

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