Consultation Tracker

Measuring Up Customer Satisfaction Survey 2011/12

Bournemouth Borough Council Start Date: Friday 1 April 2011
End Date: Saturday 31 March 2012
Areas: Bournemouth Wide
Method: Telephone Survey • Web Survey
Service Area: Cleansing, recycling & waste • Environment & Pollution • Housing
Status: Continuous
Organisation: Bournemouth Borough Council
Contact Name: Marie MacWilliam
Contact Phone: 01202 454787
Contact Email: marie.macwilliam@bournemouth.gov.uk

About this Consultation

In 2011/12 the Customer Satisfaction Monitoring Programme, Measuring Up, will include 300 telephone interviews every six months with a number of the Council's Customer Contact Centres.

Those interviewed by telephone are selected from service user databases.

Two online surveys will also be conducted at six-monthly intervals with the Council's e-panel, covering refuse and recycling services and street cleansing.

The programme measures customer satisfaction to improve future service provision.

Results

The results can be seen in the downloadable documents below.

pdf MU 6 month Sep 2011 (.pdf) (143 KB)

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Permalink: http://www.bournemouth2026.org/measuringup201112

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